Question 1

How long does it take to launch my portal?

Accepted Answer

Most agencies are live the same day. You claim a subdomain, upload your brand, switch on the modules you sell and connect payments. Mapping your own domain takes as long as your DNS needs to propagate.

Question 2

Is the platform really white label?

Accepted Answer

Yes. Your customers only ever see your brand — on the storefront, in confirmation emails, on vouchers and invoices, and on your own domain. There are no TravelHub marks on your customer-facing surfaces.

Question 3

Do you take commission on bookings?

Accepted Answer

No. You pay a flat monthly subscription and keep 100% of your markup and supplier commission.

Question 4

Which suppliers can I connect?

Accepted Answer

Flights via GDS and NDC providers such as Amadeus, Sabre, Travelport and Duffel; hotels via Hotelbeds, TBO and direct contracts; plus your own negotiated inventory for tours, transfers and packages.

Question 5

Can I use my own payment accounts?

Accepted Answer

Yes. Stripe and PayPal connect with your own merchant accounts so settlements land directly in your bank, with multi-currency pricing and markup rules per market.

Question 6

How is my data separated from other agencies?

Accepted Answer

Every tenant's customers, bookings, staff and reports are isolated at the database level with row-level security. No agency can query another agency's data.

Question 7

Do you support B2B sub-agents?

Accepted Answer

Professional and Enterprise plans include sub-agent accounts with their own logins, credit limits, wallets and markup rules under your brand.

Question 8

What happens if I cancel?

Accepted Answer

You can export your customers, bookings and ledger at any time as CSV. There are no lock-in contracts on the monthly plans.

Questions, answered.